A study shows that rumors spread faster and multiply when managers make mistakes that escalate uncertainly into anxiety. Learn a 5-step plan to help you communicate effectively, stifle rumors and…
Every salesperson knows that customer relationships are built on trust. But there’s a little-known element of trust that many salespeople overlook. In this Quick Take, you will learn: The true…
Every leader recognizes the risk of getting their egos stroked by the people who report to them. They’re right to worry: Consciously or unconsciously, those who provide counsel and perspective…
Training programs aren’t exactly notorious for being flush with cash. But when workplace learning struggles to deliver the expected outcomes, a common reaction is to throw money at the problem….
it’s difficult for a skeptical employee to get any real value out of training. Their negative mindset will almost guarantee that they almost certainly won’t put in the requisite time and effort,
Coaching in the workplace has been the subject of a variety of studies across multiple real-world occupations. But interpreting the results, and how they apply to your organization, isn’t always easy….
It’s always awkward when someone leaves your team – whether it’s their own choice or the company’s. Some organizations have protocols for communicating about an employee’s departure, but often, individual…
Scott Odom, VP of Strategic Accounts at Clover Imaging Group in Düsseldorf, Germany, deployed the RLI Selling Essentials online sales program in Clover’s European operation. Within three months his team…
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Effective sales language isn’t about the gift of gab, or using words as a weapon to manipulate buyers into doing something they don’t really want to do. It’s about helping buyers make good decisions, and guiding them toward a solution that makes sense.