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See why these industry leaders use RLI’s Award-Winning Content
why it works
Learning that’s packaged the way brains (and people) want it
Short-format
The brain can easily absorb micro-learning content.
Single-concept
Our approach is simple: One concept to change one behavior and achieve one desired outcome.
Based on research — not opinion
When learning is backed by proven research, learners see it as credible and are more likely to act on it.
The power of “why”
The brain wants the “what.” But it craves the “why.” That’s why studies on the psychology of influence, persuasion and negotiation are so powerful.
see what’s in The library
Business Development: The Activity Fallacy
Sales Leadership Credibility Part 1: The ‘Confidence Base’
Why Praise Can Backfire – And How to Do It Right
The ABC Method: Handling a Bad Attitude
Coaching Reps Through a Slump – the Power of Explanatory Styles
How to Conduct Effective Exit Interviews: A Technique for Finding the REAL Reason Employees Leave
Handling Online Leads: The Five-Minute Window
Salary Talk: How to Discuss Pay So Employees Feel They’re Treated Fairly
A Four-Point Model for Leading High-Performance Teams
The Power of Predictability
The Triangle: How to evaluate the success of sales contests
Sales Leadership Credibility Part II: The Fallibility Paradox
Sales and the 80-20 Rule
Six Managerial Styles You Need to Lead Effectively
New Manager Pitfalls: How to Avoid Them and Succeed in a Leadership Role
Lead Follow-Up: How Much Is Enough?
The C.A.R.E.E.R. Model: The Ultimate Retention Strategy for Managers
Hiring Salespeople: How to Smoke Out Impostors Who Will Get Mediocre Results
Why 80% of Sales Training Doesn’t Stick
Handling Disruptive Star Performers: How to Tame a Tiger
Performance Talk: Conversations That Get Your People to Goal
Sales Compensation: Get and Keep Top Talent …Without Breaking the Bank
How to Get More Reps Selling Like Your Top Reps
How to Sell a Price Increase
Account Retention: Little Signs of Big Trouble
Customer Retention: The Four Open Doors – How Accounts Become Vulnerable – and How to Keep Them Safe
Customer Engagement: Why YOU Need to Drive It
Building Customer Loyalty: The Entanglement Strategy
The Most Dangerous Question in Sales and How to Avoid It
Managing Expectations with Unrealistic Customers: The Reverse Cold Feet Technique
Angry Customers: The Three R’s for Dealing with Hostility
Referrals: Using LinkedIn to Generate High-Quality Sales Leads
Referrals: Using LinkedIn to Boost the Power of Networking Events
The ‘Other’ Referral: Why it’s Valuable, How to get it, and What to do with it
Price Resistance: Why Talking About Features and Benefits Can Undermine Your Value Proposition
Gaining Commitment: How to Get Buyers to Persuade Themselves
Anchoring: The Surprising Reason Why it Works and Why it’s Not Just About Numbers
Framing the Sale: The Power of Loss Aversion
Why Salespeople Just Can’t Shut Up
Communication: How Prospects First Decide Whether to Trust You
Presenting Features and Benefits: The Power of Three
Effective Sales Conversations: What Does the Research Say?
How and When to Disclose Risk to Prospects
Resonating Focus: The Key to Creating High-Value Proposals
Communication: Getting Your Buyer to See the Light
Presentation Disasters: How to Head Them Off Before They Happen
Avoiding the “Yes Trap”: Building Trust with Prospects and Customers
Connecting With Buyers: Sell More By Selling Less
Sales Myopia: The Critical Oversight That Can Cost You Sales
The Secret to Selling CEOs
How to Beat Your Toughest Competitor: The Status Quo
A Proven Technique to Overcome ‘The Stall’
Price Objections: Four Secrets Prospects Will Never Tell You
How to Unseat an Entrenched Competitor
The Commodity Copout
Overcoming Purchase Anxiety: How to Close Buyers Who Just Can’t Make a Decision
Turning Objections into Objectives
The Value of Small Promises: Earning the ‘Fairness Premium’
Power, Choice and Control: Dealing with Uncooperative Buyers
‘Just Okay’ Customer Relationships: How to Make Them Deeper and More Profitable
Internal Networking: How In-house Relationships Help You Make More Sales
Relationship Building: Trust and Expectations
Building Relationships: Establishing Trust With Relational GPS
Building Relationships: Your Relational Checklist
Establishing Credibility: Putting the Buyer’s Interests First
Building Relationships: Get the First Meeting Right
Critical Insights: Become a “Challenger” to Win Buyers’ Trust
Deep Conversations: How to Create Stronger Connections with Buyers, Prospects and Others
Getting Buy-in: How Buyers Take Ownership of Your Sales Proposals
Selling to Buyers Who Hate to Spend Money
‘Unconsidered Needs’: How Changing the Conversation Wins Sales
Closing time: When’s it best to ask for the sale?
How “Consumption Visions” Can Help Customers Sell Themselves
Concessions: How They Can Destroy – or Enhance – Your Credibility
When Your Buyer Can’t Decide: How to Break a Tie
Negotiations: Should You Justify Your Price?
Closing: Set Your Buyers Free
Negotiation: Offer Buyers Choices, Not Concessions
Winning Complex Sales: Building Consensus Among Multiple Stakeholders
Closing the Sale: When the Buyer Wants to Sleep On It
How to Win at High-Stakes Sales
How to Shorten Your Sales Cycles
Tough Negotiations: How to Hold Your Ground With a Price Bully
How to Help Prospects Get the Internal Buy-in They Need to Close the Deal
Upselling Without Fear: Get More From Almost Every Sale
The Post Close: How to Lock in a Sale and Avoid Last-Minute Surprises
Sales Discovery: Why You Must Ask About Change
The Secret to Getting Past Gatekeepers
Discovery: The Five Whys Technique to Uncover Hidden Customer Needs
Stupid Questions: A Smart Selling Strategy
The FACE Method: How to Understand What Buyers Mean
GAPS: How to Gain When There’s No Pain
Why Buyers Hold Back – and How to Get Them to Open Up
Why You Miss Your Goals and How to Start Hitting Them
Overcoming Call Reluctance
Why a Lean Pipeline Maximizes Sales
Prospecting : A Simple Way to Find Your Best Leads – Without Cold Calling
Prospecting: How to Get Buyers to Hear Your Message
Cold Calling: Nail the First 20 Seconds
Prospecting and the “Rule of 45”: Why Reps Underestimate the Value of Good Leads
Time Management for Sales: The Golden Hours
The Magic Question to Disqualify Non-Buyers
When the Prospect Says No: How to Make an Effective Second Sales Effort
Voice Mail: Crafting a Message that Makes Prospects Want to Talk to You
Reaching the C-Suite: The Down-Side-Up Approach
Random Encounters: How They Promote Team Cohesion and Boost Productivity
Team Goals and Social Loafing
A 4-Point Model for Leading High-Performance Teams
How to Get More and Better Ideas from Brainstorming Sessions
Team Productivity: The Power of Brooks’ Law
Managing Team Conflict
Situational Interviews: How They Can Improve Your Hiring Decisions
Reference Checks: How to Get Feedback That Predicts Future Performance
Hiring for Grit
Hiring Interviews: The ‘Deep Conversations’ Method to Ensure You Hire the Right Person
Recruiting: The Reality Check Technique for Gaining Alignment
How to Smoke Out Impostors in Job Interviews
Changing Behavior: Why Rewards and Punishments Often Aren’t Enough
Unlocking the Power of Non-Monetary Rewards
Why Praise Can Backfire and How to Do It Right
When Your People Resist Change: Turning Objections into Objectives
Controlling Rumors: Filling the Vacuum
Handling Disruptive Star Performers: How to Tame a Tiger
Leading in a Crisis: How to Maintain Morale and Retain Your People
How to Get Buy-in for Change
Persuasion: Getting Employees, Bosses and Colleagues to See the Light
The “Illusion of Transparency” and Why Your Messages Aren’t Getting Through
How to be an Idea Catalyst, Not an Idea Killer
The FACE Method: How to Ensure Crystal-Clear Communication
Handling Excruciatingly Difficult Conversations
Making Big Decisions: How to Uncover the Blind Spots that Can Sink Your Project
Fact-Based Decision-Making: The Five Whys Technique
Group Decision Making – The Early Consensus Trap
High-Stakes Problem-Solving: How to Get Crystal-Clear Thinking When You Need It Most
Avoiding the ‘Transaction Trap’: When do Financial Incentives Work – and When Can They Backfire?
Employee Motivation: The Surprising Power of ‘Line of Sight’
Focus, Capability and Will
The Power of Validation
Tapping into Discretionary Effort
Leadership and Attachment – The Key to Employee Engagement and Productivity
Managing Workplace Stress: How to Stay Productive Under Pressure
Time Management: Why It’s Not About Time
Managing Distractions: The ‘Got a Minute’ Trap
New Manager Pitfalls: How to Avoid Them and Succeed in a Leadership Role
Coaching: How to Turn Around a Struggling Team
Coaching: The Power and Practice of Follow-up
Coaching: Your Mindset Makes All the Difference
How to Harness Peer Learning in Group Sessions
How to Help Employees Bounce Back After Failure
Framing Corrective Feedback in a Positive Way
Why Goal-Setting Often Doesn’t Lead to Goal Achievement
How to Give Negative Feedback: The C.H.A.N.G.E. Model
Talent Development: How to Use Failure to Achieve Success
The Curse of Knowledge: Why it Hurts Training and How to Overcome it
Why 80% of Training Doesn’t Stick – And What You Can Do About It
Performance Feedback: The Seek-First-to-Understand Approach
Leadership Credibility 1: The ‘Confidence Base’Confidence Base Description
Leadership Credibility 2: The Fallibility Paradox
Six Managerial Styles You Need to Lead Effectively
The Power of Predictability
Employee Onboarding: Why Too Much Emphasis on ‘Fit’ Can Backfire
Onboarding: The Critical Importance of a New Hire’s First Assignment
The Three Teachable Moments: Helping New Hires Decode Your Company Culture
The C.A.R.E.E.R. Model: The Ultimate Retention Strategy for Managers
Managing Difficult Projects: The Importance of Showing Early Progress
Dealing With Mistakes: What High-Performing Teams Do Differently
ABC Method: Handling a Bad Attitude
How to Drain the Drama and Emotion From Salary Reviews
Delegation: How to Get Results Through Other People
Empowerment and Accountability: How Much Rope Should You Give Your People?
Progressive Discipline: The “Career Advocate” Method for Salvaging Endangered Employees
Contractor or Employee? What HR Must Know to Make the Right Call
Equal Pay: The Five Questions HR Must Ask
Genetic Discrimination: You Can’t Blame Them for Their DNA
How to Conduct Effective Exit Interviews
HR Communication – How to Speak the Language of CEOs
Job Applicants with Criminal Records
Job Descriptions: Five Mistakes That Can Land You in Legal Trouble
Military FMLA Leave: Twists and Turns that Challenge HR
PTSD in the Workplace: What Every HR Professional Must Know
Return from FMLA Leave: Dealing with the ADA-FMLA-Workers Comp Tangle
Who Gets Overtime and Who Doesn’t?
Workers Comp Claims: Four techniques for keeping lawyers away, and costs down
Workers Compensation Fraud: Six Warning Signs that HR Should Watch For
Jokes and Pranks in the Workplace: When to Humor Them, When to Squelch Them
Avoiding Social Media Slipups
Progressive Discipline: The ‘Career Advocate’ Method for Salvaging Endangered Employees
How to Terminate Poor Performers – Without Provoking a Lawsuit
How to Terminate an Insubordinate Employee Without Provoking a Lawsuit
Reference Checks: How to Respond to Requests for Information About Current or Former Employees
Employee Privacy: What Every Supervisor Must Know
Sexual Harassment for Supervisors: Not-So-Obvious Cases That Can Trip You Up
Workplace Violence: How to Spot and React to the Early Warning Signs
Employee Complaints: What Every Manager Must Know
Retaliation Claims: Four Key Mistakes That Supervisors Must Avoid
The Limits of Religious Expression at Work: When Should Supervisors Step in?
The ‘Self-Check’ Technique for Revealing Unconscious Bias
How to Avoid Hiring Lawsuits: The Bias-Free Questioning Model
Language Discrimination in the Workplace
Family Responsibilities Discrimination: Balancing Work and Family
Pregnancy Discrimination: What Every Supervisor Must Know
English-Only Rules: What’s Legal and What’s Not
Racial and National Origin Discrimination: What Every Supervisor Must Know
Age Discrimination: What Every Manager Needs to Know
Religious Accommodation – What Every Supervisor Must Know
Employees With Mental Health Issues: What Every Supervisor Must Know
ADA Accommodation: Supervisors and the ‘Interactive Process’
Disability ‘Association’ Discrimination: What is It? And How to Avoid It
Drink, Drugs and Disability Discrimination: Handling Substance Abusers Without Violating the ADA
Performance and the ADA: Evaluating Disabled Employees
Intermittent FMLA Leave: Techniques to Manage and Control It
FMLA Certification: What Every Manager Must Know
Employees on Military Duty – What Every Supervisor Must Know
Three Critical Skill Sets
for Managers & Supervisors
To succeed, the leaders in your organization must master two discrete skill sets. They need to understand what it takes to get results through people. But just as important, they must learn how to navigate employment law situations that can lead to legal trouble.
RLI gives you both with three micro-learning libraries.
Sales
Leadership & Management
Employment Law Compliance
Many e-learning providers offer 10,000+ programs on every topic under the sun. We don’t. Our researchers, writers and distinguished thought leaders focus on Sales, Leadership and other related soft-skills areas where we have deep expertise – so you can be sure every program is on target, grounded in solid research and applicable on the job.
Want to see more of our content?
All the Tools You Need
...to be a stronger, more effective sales coach.
Each Quick Take module contains a quiz and other materials to reinforce learning, as well as tools to help leaders conduct follow-up sessions.
Materials for Meeting Leaders
- Meeting Leader Guide
- Discussion Guide
- Quiz Answer Guide
Support Materials & Handouts
- Online Quiz (and print version)
- Personal Action Plan & Implementation Log
- Summary Sheet
- Handouts
- Impact Map to document behavior changes
The Many Benefits of
Micro-learning
(in case you didn’t already know)
High utilization. High retention.
Learners are more likely to engage in training if each learning journey is brief and focused on a single concept presented in an engaging and memorable way. And knowledge retention, the Holy Grail in training, can increase when learning events are narrowly focused. Quick Takes are designed to: convey one concept, change one behavior, and achieve one desired outcome.
Help Managers become coaches
Most managers are motivated to develop their people, but many lack the ability, or the time, to do so. Micro-learning makes coaching doable. Coaching employees on a single concept requires minimal preparation, and it feels possible. Over time, managers see results and invest more time in training. They build confidence and become successful developers of people.
Research-based learning triggers “aha’s”
Research provides authority and credibility, and it’s a great way to trigger an “aha” moment. Many Quick Takes are grounded in research that persuades people to see things differently. These new ideas light a fire under them to act. They not only remember the concepts, they apply them on the job because they have confidence these new behaviors will produce positive results..
