Some salespeople bounce back from painful losses with grit and resolve. Others feel crushed, lose confidence and stop doing the things that made them successful. Otherwise talented reps may even quit – which can put customer relationships at risk and leave you short-handed.

As a manager and coach, how you communicate with reps can have a huge influence on their performance. So what’s the best way to build resilience in your salespeople when they’ve suffered a big loss? What messaging can you use to help them climb back on the horse?

In this Quick Take, you will learn:

  • What works to help salespeople recover from failure – and what doesn’t work
  • How you can encourage reps to forgive themselves for failing – while still holding them accountable
  • A three-step model you can apply to help reps bounce back

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Learn More About Rapid Learning

Rapid Learning, a BTS Company, provides online training and talent development tools for businesses, government agencies, nonprofits and educational institutions in the areas of sales, leadership and management, human resources, employment law compliance, and workplace safety.