5-minute sales training video:
Sooner or later, every salesperson faces angry customers. Maybe it was something you did. Maybe somebody else in your organization dropped the ball. Maybe the customer is just being unreasonable. Whatever the reason, you’re the one who has to take the heat.
In this Quick Take you will learn:
- The one thing an angry customer wants to hear
- Why even experienced reps often respond the wrong way to their customers’ anger, and
- The three R’s: An easy-to-remember approach that can turn an angry encounter into an opportunity to earn your customer’s loyalty.
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Rapid Learning Institute (RLI) provides online training and talent development tools for businesses, government agencies, nonprofits and educational institutions in the areas of sales, leadership and management, human resources, employment law compliance, and workplace safety.