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‘Tag questions’ can boost your sales – don’t you think?
A customer’s casual remark could be a relationship-wrecking ‘iceberg’
When it comes to your sales pipeline, less is more
How to mitigate the effects of buyer’s remorse
When it’s OK to give a customer a gift – and when it’s not
Skeptical buyers believe you when you get graphic
Cold calling: How to nail – or blow – that first impression
Talk less, earn more: A good mantra for salespeople
Angry customer? Why that’s actually good news for you
Study: Gestures that really convey trust – and distrust
Hitting Your Sales Goals: ‘Goal intentions’ aren’t enough
Why it pays to get all tangled up with your customers