A Five-Step Guide to Turning Around Workplace Incivility

Can’t We All Just Get Along?

Bullying. Hostility. Intimidation. Insults. Noncooperation. When employees engage in incivility, what’s going on?

It isn’t a personality thing. It’s a group dynamic thing.

In most cases, workplace incivility is rooted in group dynamics. Put nice people in a nasty environment and it won’t take long for them to start being nasty as well. So punishing individual offenders probably won’t solve the problem. You need to change the social “norm” – the rules by which the team operates.

Here are five steps you can take as a leader…