GUIDE

How to deal with an employee who goes over your head

Ever have one of your direct reports go around you to your boss? It’s not a comfortable feeling. It risks making you look bad to your manager, and it shows a lack of understanding between you and the employee. So what do you do? Before you call the employee in and read the riot act,…

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CHECKLIST | Leadership

How to Fire an Employee with Dignity

“We have to let you go.” Nobody wants to hear those words. And nobody wants to say them. One of your toughest tasks as a manager is terminating an employee for performance-related issues. Emotions are running high. Often employees don’t see it coming (even when they should). In the stress of the moment, it’s easy…

GUIDE | Leadership

What to Say When an Employee Leaves

It’s always awkward when someone leaves your team – whether it’s their own choice or the company’s. Some organizations have protocols for communicating about an employee’s departure, but often, individual managers are left to figure out what to say on their own. If you’re the one who has to announce an employee’s departure, and you…

GUIDE | Leadership

The Micro-First™ Guide

The Micro-First™ Approach is a structured process you can use for group training or individual coaching sessions to help make learning stick. We describe here a series of seven activities taking place over an extended period. Typically that cycle lasts 21 days, but you may choose to adjust it to 14 days, 30 days or…

GUIDE | Leadership

A Five-Step Guide to Turning Around Workplace Incivility

Bullying. Hostility. Intimidation. Insults. Noncooperation. When employees engage in incivility, what’s going on? It isn’t a personality thing. It’s a group dynamic thing. In most cases, workplace incivility is rooted in group dynamics. Put nice people in a nasty environment and it won’t take long for them to start being nasty as well. So punishing…

CASE STUDY | Leadership

RLI program holds managers accountable for preventing lawsuits

With all the daily challenges of keeping the business running, employment law training often falls to the bottom of the priority list. The result? Good managers make dumb mistakes. Good employees don’t get treated right. And good money goes out the window defending lawsuits that didn’t have to happen. Learn how Andrew Brondel of Diamond…

GUIDE | Leadership

The Better Brainstorming Guide

Every manager knows how to run a brainstorming session: Gather a bunch of smart people in room and have them start tossing out ideas. To keep the creative juices flowing, make no judgments – just get every idea down on paper, no matter how crazy or impractical. Later, winnow out the best ones. But is…

CHECKLIST | Leadership

10 ways to disrupt your next meeting…

Are your meetings stuck in a rut? Are you feeling a lack of fresh thinking, new ideas, different approaches to long-standing problems? Here’s a list of things you can do to shake up your next meeting and get your people refocused and re-energized…

CHEATSHEET | Leadership

Three Manager Mistakes…

  A manager’s responsibilities add up fast. Yet there’s absolutely no question that team productivity is at the top of the list. But balancing the goals of your organization against your team’s happiness and engagement is a tight line to walk. Even the best managers can commit these 3 Manager Mistakes that KILL Team Engagement….

Ebook | Leadership

10 Truths About Workplace Training…

When it comes to learning, there are a lot of misconceptions. Based on recent research, this e-book reveals the truth about 10 commonly-held but inaccurate beliefs about how people learn.

Ebook | Leadership

The Future of Workplace Learning:

What emerging trends will determine the future of workplace learning? This e-book explores the concepts and practices that will impact training and development for years to come. This is a must-have resource for learning professionals committed to staying ahead of the curve.