If you want them to own it, let them build it

Michael Boyette

We hear a lot these days about “taking ownership.” You want your people to “own” the tasks they’re working on, “own” the results (good or bad) of those tasks, “own”...

What the manager should say when an employee leaves

Stephen J. Meyer

Some organizations have protocols for communicating about an employee’s departure, but often, managers are left to figure out what to say on their own. Read on to find a template for how best announce an employee’s resignation or termination.

Leadership: Language that builds trust

Michael Boyette

What is trust? And how do you get it? Seems like a simple question. But what makes employees willing to follow you? To come to you with problems? To take risks? Numerous scientific studies have found that trust comes down to two questions: Is this person on my side – that is, are they willing…

Lessons from “Psycho” – High anxiety can fuel employee dishonesty

Mike Boyette

Remember the shower scene from the movie “Psycho” — specifically the music? Those jabbing, thrusting screeches from an orchestra’s string section make you feel nervous, jittery, and perhaps on the brink of going a little psycho yourself. Well, now researchers have used that score to demonstrate a point organizational leaders may want to consider: High…

Coasting employees: How to create a winning attitude

Michael Boyette

When you’ve got an employee on your team who’s just coasting, it’s frustrating. These are the employees you know are capable of performing at a higher level but are just phoning it in. They are comfortable being just good enough. And they’re seemingly immune to your attempts to encourage them or argue with them to…

To vent or not to vent?

Michael Boyette

Setbacks happen, and when they do, they affect the morale of the whole team. As a manager, you naturally want to put the best face on the situation to keep employees engaged and optimistic. At the same time, you know that if you’re not open and transparent about the setback, you’ll lose credibility with the…

Job interviews: “Utterly useless” and absolutely essential

Michael Boyette

A New York Times article recently caught the attention of the editorial team here at RLI, starting with its undeniably clickable title: “The Utter Uselessness of Job Interviews.” Utter uselessness? Really? The piece focuses on a recent study the author conducted on informal, in-person interviews. It found they do nothing to predict future on-the-job performance. The author…

Mastering the informal art of stay interviews

Mastering the informal art of the stay interview

Michael Boyette

Let’s talk about the stay interview for a minute. We’ll start by looking at it from Jane’s perspective. Jane is a service manager with a few decades’ worth of experience under her belt. She’s a no-nonsense supervisor and she runs a tight ship. But now, Human Resources has just asked her to incorporate stay interviews into her…