Six steps to help you resolve workplace conflicts
  • leadership
  • Blog post

Six steps to help you resolve workplace conflicts

Employees get into conflicts in nearly every workplace. Sometimes it’s just a spat; sometimes it’s more severe.

How can you deal effectively with such conflicts? Here’s a six-step method:

  • Meet with the parties — together. Seeing them separately just entrenches their positions. Let each party give their point of view, but intervene if they start attacking each other.
  • Ask each party what they’d like to see the other do, do more of, or stop doing.
  • If you’re partly responsible for the conflict – perhaps you’ve unwittingly given incompatible directives – acknowledge this.
  • Ask for commitments to resolve the differences. And make sure each party agrees to notice the other’s efforts kin this regard.
  • Explain the consequences of failure. Remind the parties it’s now up to them to resolve the conflict, and discipline may follow if they don’t.
  • Express your confidence that they will be able to resolve the conflict.

Source: Susan M. Heathfield.

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