Senior Editor

Dave Clemens has worked for newspapers, news services, magazines and specialized business publications — in print and on-line — on four continents during his 40 years as a reporter and editor.

He has served as deputy financial editor of the International Herald Tribune, based in Paris; editor and bureau chief for Bloomberg News, based in Tokyo and Singapore; and deputy bureau chief for the French news agency, Agence France-Presse, based in Harare, Zimbabwe. His work has also appeared in the magazine World Press Review, over the news and broadcast services of The Associated Press, and in several nationally recognized human resources, employment law and business newsletters.

Recent Blog Posts

Are you a seller or a leader? Maybe it’s not an either/or

Dave Clemens

Generally speaking, salespeople aren’t trained to think of themselves as leaders as they go about the practice of their craft. Sure, some salespeople exhibit more leadership qualities than others. When you’re trying to figure out how to approach a specific sales challenge, though, you probably don’t think about it as a leadership issue. But what…

Tired of prospect no-shows? Try these 5 techniques

Dave Clemens

Ever been stood up by a prospect? Of course you have. All too often, new prospects don’t pick up the phone when you call back for that initial substantive discussion, even though both of you agreed quite cordially on an exact time and date when you first spoke. A good thing to remember is that…

Buyers experiencing remorse need a Dr. Feelgood ― you

Dave Clemens

You’ve heard the classic wisdom about avoiding buyer’s remorse: Build trust, inculcate value before the sale, so that afterward, the buyer won’t turn around and wonder whether he’s made the right choice, after all. But that’s not enough to defang buyer’s remorse (which, appropriately, comes from the Latin for “bite back”). In fact, scientific research…

The power of sets: An upsell/cross-sell tactic you can use

Dave Clemens

Want an insight that will work every time and help you get sales? In that case, don’t read on. This isn’t one of those. But if you’re interested in an insight that is pretty cool and will work some of the time — notably for up- and cross-selling — please do keep going. Researchers at…

Advance vs. Continuation: Gauging how warm (or otherwise) that prospect really is

Dave Clemens

Are you really getting somewhere with that prospect of yours? Or is he/she just stringing you along? If salespeople could always answer that question accurately, they’d waste less time. And be a lot happier. Problem is, it’s really tough to see inside most people’s heads. They aren’t made out of clear plastic, like the Visible…

2 Reasons to Smile when Selling

Dave Clemens

Smiling isn’t just about seeming agreeable, or showing confidence in your product, or not looking like a grump. As behavioral and psychological research demonstrates, there are good, non-obvious reasons to smile when you’re with buyers.

Want proof that it pays to zip your lip during sales calls? Here’s the data

Dave Clemens

Silence — or at least some amount of it — is golden when it comes to sales calls. You’ve almost certainly heard that it pays to listen to buyers more than you talk, but new research analyzing more than half a million sales discovery calls backs up the notion with hard data. Top sales performers…

Qualifying prospects: Interview them like you would a job applicant

Dave Clemens

When sales reps qualify a “suspect,” they’re usually of two minds. On one hand, they hope that the person will turn out to be a real prospect. On the other, they’re concerned not to waste time on somebody who’s never going to buy. You can’t eliminate this mental conflict entirely. It goes with the territory,…

Beware of these 7 ways you might unintentionally confuse buyers

Dave Clemens

I talked to a customer the other day who was confused. We hadn’t done anything to confuse him — thank goodness. But he and I got chatting and he opened up about how another organization, one with which we don’t compete, had. This fellow had been a customer of Organization X for several years. He’d…

Negotiations getting personal? Try these 5 tactics

Dave Clemens

The real goal, assuming the buyer isn’t just cranky or having a bad day, is to knock you off your equilibrium and soften you up for concessions. How can you counter such tactics so as to reestablish your power and get the negotiation back on course?


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