Expect a long haul if emotions are involved

by on October 3, 2012 · 0 Comment POSTED IN: Rapid Learning Insights

Training that involves emotional changes requires a long-term commitment, both from the organization and the trainee.

Here’s why: Knowledge-based and algorithmic knowledge involves the neocortex, which readily rewires itself to accept new information. But higher-level learning involves emotion, which requires other areas of the brain also to rewire themselves – areas that aren’t as “plastic” as the neocortex.

Check out the The Selling Essentials Rapid Learning Center FREE . Get instant trial access to a collection of 6- to 10-minute modules perfect for reinforcing the fundamental selling skills of your busy reps.

Example: A talented young manager had developed the habit of redoing his charges’ work because, well, he thought he could do it better. (He was often right, but it still demoralized his staff.) He could also be short and impatient with people, with occasional outbursts.
His company offered leadership training. Teaching the mechanics of delegation was straightforward. What took time and effort was realigning the manager’s emotional responses.

It required six months of coaching for him to learn to take pride in developing people and to set aside his impatient feelings. Even then, his emotional brain wasn’t completely rewired. But he was making progress.

Source: Goleman, D. Leadership that Gets Results. Harvard Business Review. (March-April 2000).

Click to View Comments

Leave a Reply


Request a Free Demo

We'd love to show you how this industry-leading training system can help you develop your team. Please fill out this quick form or give us a call at 877-792-2172 to schedule your one-on-one demo with a Rapid Learning Specialist.