Your prospect’s in a bad mood — what now?

Dave Clemens

We’ve all had the experience: We’re prospecting, and when the guy we’re looking for answers, he’s obviously not thrilled to hear from us. He audibly sighs when we say who we are. Or he raps out stiffly, “How can I help you?” Or hisses, “Yessss” in a tone that suggests you’d be more welcome if…

We put the old Dog out. But we have some new tricks

Michael Boyette

Dear Subscriber: As a loyal follower of Top Sales Dog, you’ll notice some significant changes in our blog. Perhaps the most obvious change – an especially poignant for me – is that we’re retiring the “Top Sales Dog” name. As the first editor of the blog, which launched in 2010, I’ve always had a soft…