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Coaching: How to Help Employees Bounce Back After Failure

Some people bounce back from mistakes – even big mistakes – with grit and resolve. Others feel crushed, lose confidence and stop doing the things that made them successful. They may even quit their job or change careers – with potentially devastating consequences for both the employee and your organization.   In this Quick Take,…

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Video | Leadership

Four Triggers of Employee Disengagement

Why do some teams succeed where others fail? What is it that gets some workers to engage 100% while others simply keep a seat warm? When things aren’t working, should you blame the employees or does the fault always lie with their manager?   In this Quick Take you will learn: How the principles of…

Video | Leadership

Working with Other Departments: How to Win Over “Porcupines”

Working with people in other departments – or other organizations – takes a subtle touch. You need their help, but your influence is limited. You’re not their coach or their supervisor. You don’t hire them, fire them, promote them or pay them. So how do you influence them? In this Quick Take, you will learn:…

Video | Leadership

Hiring for Grit

He looked so good on paper. But a year later he hasn’t lived up to his potential. Yes, he’s smart and talented. But when he encounters obstacles, he throws up his hands.   In this Quick Take, you will learn: Why talent, credentials and past accomplishments don’t always predict on-the-job success Two key indicators you…

Video | Leadership

How to Promote Team Cohesion and Boost Productivity with Random Encounters

As any manager knows, communication is the fuel that makes teams go. And today it’s easier than ever for team members to keep in touch. Tools like email, instant messaging, texts and conference calls allow employees to efficiently share information with their colleagues anytime, anywhere in seconds.   In this Quick Take you will learn:…

Video | Leadership

Reference Checks: How to Get Feedback That Predicts Future Performance

Managers check references for many reasons. But the most critical goal is to ferret out information that will accurately predict how a candidate will perform if hired.   In this Quick Take you will learn: The often-overlooked goal of a successful reference check What researchers say is one of the biggest obstacles to getting truthful…

Video | Leadership

Managing Workplace Stress: How to Stay Productive Under Pressure

Think of a time when you were swamped at work. Too many deadlines. Too many people demanding your mind-share. Not enough time or resources to get it all done. You may be thinking, “That’s how I always feel.” Fortunately, there are steps you can take to prevent such workplace stress from crushing your focus, productivity…

Video | Leadership

Employee Motivation: The Surprising Power of ‘Line of Sight’

What inspires employees to show up every day and give their all? Good pay and benefits? That helps but it’s not enough. Most people want more than to show up, collect a paycheck and go home. They want their work to make a difference. Yet research shows that most employees don’t feel a sense of…

Video | Leadership

Coaching: Framing Corrective Feedback in a Positive Way

Bill has an employee with a serious performance issue. Bill sincerely wants to help and considers a very direct corrective-feedback approach — for example, saying something like this: “I’d be doing you a disservice if I didn’t tell you you’re failing, and that you’re going to lose your job if you don’t improve.” But Bill…

Video | Employment Law

The Limits of Religious Expression at Work: When Should Supervisors Step in?

Employees have the right to express their religious beliefs (or lack-thereof) at work, but at what point does it cross the line of faithful religious practice into harassment?   In this Quick Take you’ll learn: Four kinds of common religious expression in the workplace that you should generally tolerate Three situations when you have a…

Video | Employment Law

Employee Privacy: What Every Supervisor Must Know

Employee privacy rights often come down to one key phrase: “reasonable expectation of privacy.” But what exactly does that mean and do you translate that ambiguous standard into a meaningful policy for your organization.   In this Quick Take, you’ll learn: What “reasonable expectation of privacy” means, and why it’s so important Five common ways…

Video | Employment Law

FMLA Certification: What Every Manager Must Know

Most workers play by the rules when it comes to FMLA. But there are some who take unfair advantage of FMLA and sooner or later you’ll have to deal with them.   In this Quick Take, you’ll learn: The #1 mistake that will get you sued over employee abuse of FMLA intermittent leave The three…