Public praise controls gossip in the workplace

by on June 29, 2009 · 0 Comment POSTED IN: HR Info Center

Use communication and praise to halt gossip in the workplace

65% of employees have not been given as much as a thank you from their immediate supervisor in the last year.
In order to neutralize the effect of the negativity, start focusing on the power of praise. Catch them doing something right. It aids to separate those people that are caught on the fence, those people that may be superstars and then the problems.
The goal should not be as a manager, a conflict free unit because you may have glimpses of that. You may go through a particular project.
Look at where your complaints are coming from
So, look where the complaints are coming from. Use praise; send a message to the right people. But look where the complaints are coming from. If you’re getting complaints, this is halting gossip in the workplace from bad employees then, you know, I’m going to tell supervisors to keep it up. You’re driving this crummy employee crazy.
Another powerful tool is consistency.
DITODITA stands for: Do it to one, do it to all. AND make exceptions. No wonder management drives people crazy. Be consistent AND make exceptions?

But I’m going to make exceptions to rules about gossip in the workplace not based on age or sex or race – that’s where the law steps in, but based on performance, based on behavior. And again, if my problem people are complaining, I may have sent the right message.
Edited remarks from the Rapid Learning Institute webinar Gossip, Gab, and the Grapevine: How to Neutralize Its Negative Impact by Hunter Lott

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