Study: Face-to-face communication is critical to team performance

by on September 24, 2010 · 0 Comment POSTED IN: HR Cafe

Managers who rely too much on e-mail risk compromising their teams’ performance, a new study says.

The reason? While a great tool for exchanging information, e-mail is weak at building trust. And teams need both information and trust among members to do their best work.

Check out "A Four-Point Model for Leading High-Performance Teams" for FREE and give your organization’s managers the tools they need to find the best people, make the most of their talents and keep them happy and loyal.

Researchers from George Mason University and the University of Illinois tested the trust responses of 232 students organized in groups. Result: Groups that met face to face were more trusting – and better able to complete tasks – than those that communicated by e-mail. Groups that used videoconferences fell in between.

The researchers recommend that managers get all their people – including remote workers – together at intervals to “recharge” mutual trust.

Click to View Comments

Leave a Reply


Request a Free Demo

We'd love to show you how this industry-leading training system can help you develop your team. Please fill out this quick form or give us a call at 877-792-2172 to schedule your one-on-one demo with a Rapid Learning Specialist.