Study: Face-to-face communication is critical to team performance

by on September 24, 2010 · 0 Comment POSTED IN: HR Cafe
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Managers who rely too much on e-mail risk compromising their teams’ performance, a new study says.

The reason? While a great tool for exchanging information, e-mail is weak at building trust. And teams need both information and trust among members to do their best work.

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Researchers from George Mason University and the University of Illinois tested the trust responses of 232 students organized in groups. Result: Groups that met face to face were more trusting – and better able to complete tasks – than those that communicated by e-mail. Groups that used videoconferences fell in between.

The researchers recommend that managers get all their people – including remote workers – together at intervals to “recharge” mutual trust.

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