Email This Post Print

Six steps to help you resolve workplace conflicts

by on January 18, 2013 · 0 Comment POSTED IN: HR Cafe
angry-guy-260x173.jpg

Employees get into conflicts in nearly every workplace. Sometimes it’s just a spat; sometimes it’s more severe.

How can you deal effectively with such conflicts? Here’s a six-step method:

  • Meet with the parties — together. Seeing them separately just entrenches their positions. Let each party give their point of view, but intervene if they start attacking each other.
  • Ask each party what they’d like to see the other do, do more of, or stop doing.
  • If you’re partly responsible for the conflict – perhaps you’ve unwittingly given incompatible directives – acknowledge this.
  • Ask for commitments to resolve the differences. And make sure each party agrees to notice the other’s efforts kin this regard.
  • Explain the consequences of failure. Remind the parties it’s now up to them to resolve the conflict, and discipline may follow if they don’t.
  • Express your confidence that they will be able to resolve the conflict.

Source: Susan M. Heathfield.

You can get our blog posts delivered for free by email - simply add your email address to the box below and click the "Subscribe" button.

Close

Request a Demo

We'd love to show you how this industry-leading training system can help you develop your team. Please fill out this quick form or give us a call at 877-792-2172 to schedule your one-on-one demo with a Rapid Learning Specialist.
  • xxx-xxx-xxxx i.e. 123-456-7890
  • We're sorry, but we do not accept personal email addresses at Gmail, Yahoo!, or Hotmail. Please contact us at 877-792-2172 if you do not have a corporate email address.