Welcome to yet another installment of the Selling Essentials Minute.

The Selling Essentials Minute is a series of videos that offers one sales idea in about sixty seconds. You can use the Minute to kick off a sales meeting, push an idea out to your team, start a discussion or reinforce your training.

On today’s episode: When angry customers call you with problems, they’re not looking for a shoulder to cry on. They want to know that you are going to be the one to fix what’s broken. Watch to learn a three step process for dealing with angry customers

By the way, in case you’ve missed any episodes, or if you want to watch one again, you can find the complete collection of Selling Essentials Minutes here.

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