Senior Researcher & Writer

Recent Blog Posts

The secret power of social norms

Mike Llewellyn

With all our access to databases, analytics, performance metrics, testing, and monitoring, it’s easy to forget that most employees experience their workplaces as social settings, for better or worse. The same people show up every day (for the most part) and interact as people. True, they’re not playing shuffleboard or bridge or beer pong, but…

Uncertainty can be a delight.

Surprise! Uncertainty can be a delight.

Mike Llewellyn

Believe it or not, people devote more effort to gaining a reward if its value is a little uncertain. You can use this uncertainty to motivate your team.


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